You just got your new Kindle and have loaded it up with e-books and audiobooks. After playing awhile, you decide to make a few phone calls. When you come back, find your Kindle screen is frozen! Unresponsive. The Next Page and Previous Page buttons will not work. The
First and foremost - do not panic. As with any electronic device, sometimes Kindle has a few hiccups. There are a few things you can do to get your Kindle running back good as new.
1. Plug-in your charger. Sometimes Kindle battery may have worn enough so that it will "freeze". Connecting the charger in and give your Kindle battery some much needed power often will un-freeze the screen.
2. If it does not work, try what is called a "soft reset." To do a soft reset of your Kindle press
3. When you perform a soft reset does not work, you will occasionally need to do a "hard reset." To do a hard reset -
- Ensure that the Kindle's battery is charged (about one hour of charge time to do it)
- Remove the charger cord from your Kindle
- Open the back of your Kindle
- Find the small hole below the words "Reset"
- Open a small paper clip
- Put the paper clip end into the hole and press gently for about 10 seconds
- Your Kindle screen will go blank (or black) and then Kindle should re-start
4. After a hard reset does not work try to remove and replace the battery in your Kindle. This is a bit more complicated but not too difficult -
- Make your Kindle off
- Remove charger cord from your Kindle
- Open the back of your Kindle
- Find gray battery and finger-notch to remove the battery
- Gently press the battery against the back of his room, then lift out the battery
- Find the plug, attach the battery to Kindle
- Gently pull the battery connector out of the Kindle
- With the battery out of Kindle turn it on for about 5 seconds
- Replace the battery and close the back cover of your Kindle
- Turn on Kindle
If your Kindle is still "frozen" after completing the above steps, your next move to contact Amazon Kindle support team. Go to your Amazon account page - select "Manage My Kindle" and contact the support team there. You can find the link at the top of the "Manage My Kindle" on the far right side.
There is a good chance, however, that the above steps will get your Kindle un-frozen and now you'll be back enjoying your favorite e-book or audio book.
Congratulations! You have now learned how to make a soft and hard reset for your Amazon Kindle wireless reading device.
